marcus evans europe conferences

16th edition in Process Optimisation Series: Automation, Robotics and AI for O2C

The future is here now: Revolutionize O2C with more integrated automation with RPA and AI elements

23-25 May 2018
Radisson Blu Hotel, Amsterdam, Netherlands

Why You Should Attend

16th edition in Process Optimisation Series: Automation, Robotics and AI for O2C

This unique marcus evans event will discuss Automation and Robotics for Customer Facing Supply Chain Management and Order to Cash: we will continue the process and organisational maturity journey of improving, innovating and digitalizing this core business artery responsible for customers and cash.

The future is here already as more and more companies are introducing Robots into back office processes to serve repetitive tasks. Robotic Process Automation (RPA) helps transforming company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Articificial Intelligence for automated emails are here to serve and save time even for the front office operations.

This marcus evans event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as great Customer Experience and the journey towards the true E2E O2C from planning to fulfilment and order management best practices. Other important areas covered will include RPA, AI in O2C, and customer service space, increased automation and digitalization for order management, improving customer master data for better analytics, better integration with customers systems and more!

Key Topics

  • Benchmark optimizing customer service with robotics process automation
  • Engage into robotics and Artificial Intelligence tools and technology experiences exchange
  • See automation and digitalization journey of O2C
  • Look at solutions to change management challenges in digital transformation
  • Previous Attendees Include

    Apple ∙ Levi Strauss ∙ Nike ∙ Unilever ∙ DuPont de Nemours BV ∙ Ericsson ∙ GSK ∙ Novartis ∙ BASF ∙ DHL ∙ NXP ∙ BP ∙ BT ∙ Shell ∙ D.E MASTER BLENDERS 1563 ∙ ABB ∙ Novozymes ∙ Michelin ∙ Monsanto ∙ Rockwell Automation ∙ Juniper Networks ∙ Fiat ∙ Lafarge ∙ GENPACT ∙ Bunge ∙ Swisscom ∙ SWIFT ∙ SABIC ∙ Medtronic ∙ Solvay ∙ Givaudan ∙ UCB ∙ Lexmark ∙ GE ∙ AstraZeneca ∙ Philip Morris ∙ Symantec ∙ Henkel ∙ Accenture ∙ Capgemini ∙ Covidien ∙ Itella ∙ Ernst & Young ∙ Pfizer ∙ OMV Borealis ∙ Linde Gas ∙ UPC ∙ TNT ∙ Boehringer-Ingelheim ∙ Syngenta ∙ Fedex ∙ Eaton ∙ SAP AG ∙ Siemens ∙ Omprompt

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Practical Insights From

    Dr. Volker Kühn
    VP Process Management Customer Finance
    Deutsche Telekom

    Jarno Kekäläinen
    Director, Process Automation and Robotics

    Dirk Lesire
    Director, International Customer Service Global Planning & Distribution
    Zimmer Biomet

    Erwan Saout
    Global Lead - Customer Service

    Filip Vandenbroecke
    Program Manager - Robotics Process Automation

    Catherine Klejniak
    Global O2C Business Process Lead and Customer Service Manager

    Karsten Wenzke
    Robotics Process Automation Consultant, Integrated Business Solutions IT - Consulting OtC & Customer Service
    Henkel AG & Co. KGaA

    Razvan Bratu
    O2C Site Lead

    Click Here For Full Agenda

    Voice of Our Customers
    • "I very much enjoyed meeting others companies and understand their challenges" Director of Operations, Cisco
    • "Very well organised - mix of presentations" Global Process Owner, Order to Cash, Lyondell Basell
    • "Overall , a good conference. Excellent organisation. Good topics" Director Order Management, Vmware
    • "Very interesting and relevant. Lively participant net to learn and share" Customer Service Solutions, Dow Chemical
    • "The ideal platform for O2C professionals to share best practices and discuss about the future of O2C. Inspirational networking" Business Process Lead O2C, Campofrio Food Group
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Constandinos Vinall

    marcus evans (Europe) Ltd
    PO Box 24797
    1304 Nicosia, Cyprus

    +357 22849 380
    Fax: +357 22849 394