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Customer Centricity in Claims Management

Practical case studies of how insurers are prioritising customer centricity in claims through streamlining of the claims lifecycle, leveraging data and use of RPA and AI technologies.

19-21 June 2019
London, United Kingdom


Why You Should Attend

Customer Centricity in Claims Management

In recent years, the insurance industry has experienced a paradigm shift, moving away from product centricity to customer centricity. In turn, claims management has taken much more of a front seat in the insurance industry, as ultimately claims management and processing is one of the biggest contributing factors for customer satisfaction. Furthermore, innovative technological advancements in the insurance industry, such as RPA and AI are particularly applicable to claims thus bringing it into the spotlight even more. In order to harvest the new technologies, the head of claims must understand how to move the claims function forward in line with the technological advancements and focus on streamlining their processes while keeping the needs of the customers in the spotlight.

This marcus evans event will focus on the strategies insurers are using in order to improve customer satisfaction through their claims management process, from optimising operational efficiency to leveraging RPA and AI, from working with their IT systems to increasing communication across the business.


Key Topics

  • Maximise customer satisfaction by improving visibility, traceability and speed throughout claim lifecycle
  • Leverage advancements in RPA and AI to improve your claims management process and cut costs
  • Ensure you properly utilise data in order to increase efficiency in overall claims business
  • Optimise your claims process by ensuring it is supported by IT infrastructure and increased communication between teams
  • Previous Attendees Include

    • Achmea Bank
    • Aktia
    • Alfred Berg (AM)
    • Alliance Bernstein
    • AXA IM
    • Blackrock
    • Codan Forsikring A/S
    • Danish Insurance Association
    • Danske Capital
    • DNB Livsforsikring AS
    • EIOPA
    • Finansinspektionen (regulator)
    • Finanstilsynet Denmark
    • Franklin Templeton Investments
    • ING Investment Management
    • JP Morgan Asset Management
    • LocalTapiola Asset Managemet
    • M&G Investments (AM)
    • Nordea
    • Nykredit Asset Management
    • OP Life Assurance Company Ltd
    • PIMCO
    • RiskCo
    • Schroders
    • Silverfinch
    • Skandia Group
    • SL Capital Partners
    • SPP Livförsäkring AB
    • Standard Life Investments
    • Threadneedle
    • Wellington Management International Ltd
    • and many more...


    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.




    Event Partners


    Practical Insights From

    Funeka Ngwenu
    Head of Claims
    Discovery

    Elisabeth Kvarns
    Nordic Head of Claims
    Aon

    Milena Djordjevic
    Head of Group Claims
    UNIQA

    Simon Gallimore
    VP Casualty Claims and Motor
    AIG

    Martin Haschka
    Chief Claims Officer
    Euroins

    Andrew Reid
    Head of Claims
    Home & Legacy

    Click Here For Full Agenda

    Voice of Our Customers
    • “As usual the event was as good as ever. It was really useful to have a view on practice and the networking.” Global Head of ALM, Societe Generale
    • “Good to hear from the regulators!” Manager, RBS
    • "Well planned event with esteemed speakers and participants from relevant backgrounds attending and adding value to the conference" Senior Fund Manager and VP Fixed Income, Pramerica Asset Managers
    • “Good speakers, great topic…Definitely useful for my practice” Senior Risk Manager, SNS Reaal
    • “Topics/ speakers were really good and informative” Policy Advisor, De Nederlandsche Bank
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Yiota Andreou


    marcus evans (Europe) Ltd
    PO Box 24797
    Cyprus

    Telephone:
    +357 22 849 404
    Fax: +357 22 849 310
    Email: YiotaA@marcusevanscy.com